Medivoice Support

Medivoice is a communication aid for nonverbal, nonspeaking, and Deaf/hard-of-hearing users — a tap-to-speak communication board plus an on-device ASL sign translator.

Frequently asked questions

Does Medivoice work without internet access?
Yes. Medivoice runs entirely on-device and never requires a network connection.

Is my camera video recorded or sent anywhere?
No. Camera frames are analyzed live, on-device, and are never saved or transmitted. See our Privacy Policy for details.

The ASL Translator isn't recognizing a sign correctly — what should I do?
Try signing closer to the camera with your hand(s) clearly visible, in good lighting. You can rate predictions as "Correct" / "Wrong" in the app to help you track accuracy over time. Recognition accuracy varies by sign and lighting conditions and is not guaranteed — for anything urgent or medically important, confirm using another method (writing, gestures, or a qualified interpreter).

How do I delete my saved feedback or test data?
Open the Recognition Accuracy screen and tap "Clear," or delete files directly from the Files app under On My iPhone/iPad → Medivoice.

Is Medivoice a certified medical interpreting service?
No. Medivoice is a communication aid, not a certified medical interpreter and not a medical device. In an emergency, use your facility's emergency call system or a qualified interpreter.